Our Mission
"At Project Bamboo, our mission is simple: to provide comfort, relief, and style to children while nurturing a sustainable future for our planet. We understand the challenges faced by families dealing with eczema and other skin sensitivities, which is why we've crafted our clothing line with the gentlest touch of bamboo fabric. Our mission is twofold: to soothe sensitive skin with hypoallergenic, breathable materials, and to champion environmental stewardship through the use of sustainable bamboo. With every garment, we strive to make a positive impact, offering not just clothing, but a promise of comfort, care, and sustainability. Join us on our journey as we dress little ones in garments that are as kind to their skin as they are to the planet. Together, let's make a difference, one bamboo thread at a time."
Policies & Disclaimer
Project Bamboo Policies:
1. Shipping Policy: We strive to process and ship orders the same day from our Melbourne warehouse. Shipping times may vary depending on your location. Overnight FREE shipping is available to local AUS customers. Local customers postcodes include; 3429, 3427, 3437, 3438, 3431, 3337, 3338, 3335, 3340 & 3038.
2. Return and Exchange Policy: Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you may return or exchange eligible items by notifying us within 30 days of delivery. Items must be in their original condition with original packaging, unused and unwashed. Please note that certain items, such as "seconds" items, may not be eligible for return or exchange. For detailed instructions on returns and exchanges, please contact us via email at projectbamboo@outlook.com and include your name, order number, and contact phone number. Any refunds will may not include our shipping fee. Return shipping costs may also at the customers expense but will be assessed on a case by case basis. For local customers, we may be able to arrange an alternative option for returns/exchanges.
3. Privacy Policy: We are committed to protecting your privacy and safeguarding your personal information. We collect and use your information solely for the purpose of processing orders and improving your shopping experience. We do not sell or share your information with third parties without your consent.
4. Terms and Conditions: By using our website and purchasing our products, you agree to abide by our Terms and Conditions. These terms govern your use of our website, including but not limited to product availability, pricing, and intellectual property rights. We reserve the right to update or modify these terms at any time without prior notice.
5. Contact Us: If you have any questions, concerns, or feedback regarding our policies or products, please don't hesitate to contact us. Our customer service team is here to assist you and ensure your Project Bamboo experience is nothing short of exceptional.
To view our policies in full, please visit the links at the bottom of our website.
Medical Disclaimer:
At Project Bamboo, we care deeply about the health and well-being of our customers. While our clothing is crafted with the utmost care and attention to quality, it's essential to remember that our products are not intended to diagnose, treat, cure, or prevent any medical condition, including eczema or any other skin condition. Our clothing is not a medical device.